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Getting Started

  • Welcome
  • Installation Guide
  • Explore Power BI Connector for SAP
  • Quickstart — from Zero to a Power BI Report
  • Installation Guide: Multi-Tenant
  • On-Premise SAP Configuration

Admin Guide

  • Configure the Token Expiry Policy
  • Application Permissions Setup

User Guide

  • Create a Data Source
  • Create an Access Token
  • Connect Power BI Desktop
  • Manage Access Tokens
  • Edit a Data Source
  • Filter Rows
  • Share a Data Source
  • Schedule Refresh in Power BI Service
  • Preview Data
  • Preview the ERD
  • See What’s Been Shared with You
  • Customize the Data Source Page
  • View Activity History
  • View Export History
  • Combine Multiple SAP Services
  • Use Parametrized OData Entities
  • Explore Data Relationships
  • Browse and Search the Data Sources List
  • Transfer Data Source Ownership
  • Clone a Data Source
  • Delete a Data Source
  • Child Entities and Addressability

FAQ & Troubleshooting

  • Troubleshooting
  • Why do my SAP dates show up as text in Power BI?
  • Why do I get 401 from the Power BI service after a successful Desktop load?
  • Why is the SAP catalog showing fewer services than I expect?
  • What happens if I lose a token?
  • Will the recipient see my access token if I share with them?
  • Can a tenant admin see the value of my access tokens?
  • How many data sources can I create?
  • Why is the URL of every data source different?
  • How is Preview ERD different from Data Relationships?
  • Why does the connector limit me to 5 active tokens?
  • What happens to a shared data source if I leave the company?
  • Why does the Basic filter editor sometimes disable itself?
  • Can I share a data source with a user from a different tenant?
  • Why doesn’t the connector cache SAP data?
  • What happens if a service is removed from the destination after I’ve built a data source on it?
  • Can I change the data source URL after creation?
  • Do I have to fill every parameter on a parametrized entity?
  • Can I use the OData URL outside Power BI?

Support

  • Contact Support
  • Pricing and Licensing
  • Subscription Plans and Trial Limits
View Categories
  • Metrica Docs
  • Power BI Connector for SAP Documentation
  • Support

Contact Support

< 1 min read

If you need help with Power BI Connector for SAP, use one of the options below to reach the right team.

  • Technical support — Contact technical support
    Get help with setup, configuration, troubleshooting, or general product questions.
  • Report a bug — Report a bug
    Let us know if something is not working as expected.
  • Request a feature — Submit a feature request
    Share your ideas for improving the app.
  • Billing, licensing, and account help — Contact support
    Ask about subscriptions, pricing, licensing, or account-related questions.
  • Email — support@metricasoftware.com
    You can also contact us directly by email.
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We recommend using the contact forms above so your request can be routed to the right team faster.
Updated on May 19, 2026

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Metrica Software builds enterprise data connectors that provide analytics platforms with direct access to complex business systems such as SAP and Salesforce.

The focus is on predictable behavior, controlled access, and long-term operation in production environments.

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